Frequently Asked Questions

What happens to Unsuccessful Orders?

 

Any orders that are incomplete and have not received the order confirmation number even after 2 hours after the time of order,  kindly get in touch with our support team and report the issue. This could be due to technical error or network issues,  however customer has the full right to claim the deducted amount of your order.  The order will be either processed as per the availability or if customer requests, the deducted amount will be refunded to their account. Kindly allow 10-14 days for the amount to get refunded into your account.

 

Do you have cash back Policy?

The customer service team after looking into your complaint will take an appropriate decision. Write to us at auladesigns@gmail.com. We assure you our best efforts to rectify your issue.

 

 

Do you have coupons or special offers?

From time to time and on special occasions we do offer special sales & discount coupons. So, we request you to visit our website frequently and follow our page on Facebook to take advantage of these promotions. 

 

What are your payment options?

Our customers can pay online on our website. During checkout, the customer will be directed to the payment gateway page for various payment methods.

 

 

I am interested specific product that I can’t find on your site.

Kindly choose the 'other designs' option is 'Home' page and share the details.  

 

Can I cancel my order?

We wish to provide the best service to our customers. Cancellations will not be possible but modifications in your order are accepted until one hours from placing your order. Write to us at auladesigns@gmil.com.